Name of Organization
Municipal Corporation, Haldwani-Kathgodam
Municipal Corporation, Haldwani-Kathgodam Nainital Road, Haldwani District : Nainital (UK)
BAINI SENA (Baini means Sister in Kumaoni Dialect)
57 wards out of 60 wards in Municipal Corporation Haldwani
- Scarcity of Human Resource for waste management work
- Minimal monitoring of Sanitation workers/Sanitation work
- No interactive Grievance redressal mechanism
- Minimal involvement of Citizens in Sanitation Drive
- Low user charge collection i.e. Rs. 6 Lacs per Month only
- Sustenance of sanitation related responsibility as defined in various rules and acts.
- To create a Holistic Sanitation Monitoring System.
- To create effective Grievance redressal mechanism.
- Women empowerment through livelihood.
- To create peer leaders by the public, from the public for the public.
- Enhancement of Collection of USER CHARGES.
- Convergence of SBM-NULM Schemes.
- During the various discussions held with State SBM PMU Cell at UDD and after learning from the Bageshwar Model of SHG, Nigam decided to take one step ahead and made a plan of involving SHGs for total sanitation monitoring work of Nigam
- These SHGs are already registered under DAY-NULM Scheme of GoI
- Lucrative incentive was decided for SHGs to motivate them
- On 27.10.2022 Nigam formed the BAINI SENA
- November, 2022 onwards Baini Sena initiated the work
- Resistance from Sanitation Workers, as they thought their work is being monitored by third party
- Timebound redressal of grievances of public
- Working in sensitive areas is a challenge for some SHGs
- Behavior related issues arises during the first few weeks
- Resistance from public for payment of user charges
- Several meetings done with leaders of sanitation workers
- Create dedicated Grievance redressal cell to handle complaints on daily basis
- Training of Baini Sena on public dealing matters
- Wards allotted to local SHGs of concerned ward only
- Enhance Service delivery and ensure daily door to door collection of waste from all the gates.
- User Charge collection increased from Rs. 6 Lac/month to Rs. 32 Lac/month
- Each SHG is getting Rs. 14,000/month on an average
- Effective monitoring of waste management helps in better cleanliness
- Assist in women empowerment by providing them additional income
- Awareness creation of various schemes run by Nigam
- Effective and interactive grievance redressal mechanism established
- Helps in planning for enhancing service level delivery of Nigam
- Corporation is able to reach 85 % households directly through these SHGs
- Assist in enhancement of work quality of sanitation workers
- 100 % collection of waste from all the households and streets
- Manifold increase in user charge collection
- Door to Door waste collection vehicles reach is enhanced
- Improvement in sanitation activities of city
- Citizens are more aware about schemes run by corporation
- Increased revenue generation
- Additional livelihood provided to SHGs
- Reach of door to door vehicles has been increased
- Timebound redressal of grievances of citizens
- Holistic sanitation monitoring achieved
- Many other ULBs are now planning to engage Women SHGs for Waste Management related works
- Women SHGs can now be engaged in other SWM works like management of Material Recovery Facility
- Improvement in waste management work can be done with effective monitoring
- Without extra investment effective waste management can be achieved
- Peer groups formed through SHGs helps in mitigating field challenges
- Strikes of workers can be handled through involvement of third party involvement
- Convergence of schemes can provide additional income to SHGs
- A tool which can make Atma Nirbhar women
- Third Party Monitoring of waste management work is essential
- Convergence of Schemes
- Involves Self Help Groups for One to One interaction
- Uses IPC (Inter Personal Communication)
The BAINI SENA (Baini means Sister in Kumaoni Dialect) has been submitted by the Government of Uttarakhand for Best Practices by States. The information provided are true and correct and complete responsibility for the information remains with the Government of Uttarakhand. The information submitted here may be ustilised by DEA for any policy purposes.
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